4/6/2023 0 Comments Wachovia myaccountsThe so called Executive Office is a farce, simply a few hand picked persons no differant than all the other customer service reps on telemarketing but will tell you are are the Executive Office secretaries. Forget banking! It sets itself apart from the actual Bank and by doing so protects this in the inner circle. One only needs call center training if that. This is the online anything customer service. Wells Fargo Customer Connection (formerly Wells Fargo Phone Bank, ) is a subcontracted part of Wells Fargo and Wachovia. Ok so nothing from that point on was legal. Then to hold out a Provisional Credit AFTER the partial refund they even refused to touch, overturning my account into oblivian. It explained why some guy in Dispute actually thought it cool to approve me into a year contract with a merchant I had refused to become engaged with. ' Note that, think hard, these are telemarketers who do not even have to have a high school diploma engaging in hundreds of complex issues with banking of others money. The only requirement to become one is to according to adds and promotionals, 'be able to work a computer and increase sales. Seems the online banking is a branch set apart from the actual bank and organization. Suspecting the online services acted like telemarketers I set out to prove it after weeks of events where they proved they engaged in lack of knowledge combined with sadistic humor of the abuse of customers accounts. It is a LIE that Wellsfargo and Wachovia are not the same right now, that they can not obtain the files of the other, it is to fool the customer to make them appear unresponsible. First, Wells Fargo has a thousand smoke screens when abusing clients. I cannot believe the lack of intelligence and that you have to write a letter? What? I'm sure it will never even be read. I will no longer bank with them after we have this cleared up. We called again to see where we were with the video review and they said the case had been closed and they couldn't tell us anything we would have to write a letter to the President. They did say they would request a video tape review and still nothing. One address was to Charlotte and one was to California. WHAT? We have called to find out what they investigated and they tell us we have to write a letter to the President which they have given us 2 different addresses. We have never gotten anything in the mail other than a letter on May 8 stating they are done with the investigation and find that there wasn't an error with the ATM so they are taking the money out of our account. We called the bank and they put a "temp credit" on our account to put the money back stating that they would send us paperwork in the mail to fill out so that they could investigate. He left and the money still was deducted from our account. My husband went to take out $360 from an ATM in which it said that his request couldn't be processed at that time. We have been trying to resolve an issue with Wachovia since April 8 2011, well over a month ago. No personalization, professionalism, nor common courtesy with this group that's for sure! Eeeeek, I need a new lender. Very poor language skills when they veered off their canned speech. What happened to the banks bailout they received from our President? I believe the two women I spoke with at best had a high school education. I have never felt so degraded and humiliated in my entire life. I have a lack of confidence in this company and will work towards refinancing with another lender. I did tell her that I thought their customer service was horrible. She did not want hear what I was trying to tell her, told me that the person I spoke with yesterday did not exist, and that their documentation of conversations indicated otherwise. I explained my circumstances and all I received in return was a canned speech. Both women intimated that I was not being honest and truthful with them. Not once did either one of these women acknowledge my concern. I have just gotten off of the phone after a very disappointing conversation with "Darcy" and then her supervisor "Carmen Espericueta".
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